IT Helpdesk Support

Utrecht, the Netherlands

Monday to Friday, 9am – 6pm CET

About the job

Together with your two teammates on support, you will serve as the first point of contact for IT assistance over the phone, email, and chat to ensure that all systems are go, including software, hardware, and networking. You mostly perform remote troubleshooting through systematic diagnostic techniques, pertinent questions, and by walking your users through the problem-solving process. You also Install and update desktops, laptops, peripherals, and related software.

Besides the day-to-day, you are constantly looking for smarter solutions, to provide your colleagues with access to the technology they require, and better ways of on-boarding (remote) agents. One of the things on our roadmap as a team is to automate the installation and configuration of applications on new devices. You can help out with that. And, you can grow your skills overtime to ensure a reliable IT infrastructure.


You are a born troubleshooter, and you love helping your colleagues in the most friendly and resourceful way.  Your strong communication skills enable you to connect with people from different departments and cultures. To do this job right, we need you to bring your shiniest attitude, a lot of curiosity, but also:


  • Excellent English communication skills;
  • Rock-star level diagnostic and resolution skills;
  • Preferably, admin level support experience on Windows 10,  Windows Server 2012 or higher, and Office 365.
We offer


An annual salary between 24K – 31K, depending on your experience

Fast growing company

An inspiring environment with spirited, talented colleagues from all over the world


The opportunity to grow your career along with our organisational growth

Great location

Great location: Our office is centrally located in Utrecht, a two-minute walk from the Central Station

Video game tournaments, Friday afternoon drinks, and free candy

How to apply

If you are excited about this opportunity, then hit that button! Please apply before the 9th of December. Don’t forget to tell us about your troubleshooting and previous IT/technical support experience, and why you’d be a solid fit for this role. Also, tell us why you would like to further your career within IT specifically.

We are open to receiving applications from anyone who fits the profile. However, we do not sponsor relocation or work permits for this position.

About Us

We are 5CA. For the past 20 years, we’ve used our expertise to help our clients build their CX & support strategy. Focused on three industries: video games, consumer electronics, and eCommerce, we provide omnichannel support in a wide variety of languages, always using the latest technological innovations.

We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles, Buenos Aires, and Hong Kong. For our contact services, we use a mix of onsite and remote support specialists. A highly flexible and dynamic model, by which we help our clients deal with challenging situations.

5CA offers a fast-paced, dynamic workplace where every day is different, and developments take place in days, not months. Our culture is shaped by a spirited workforce, hailing from all corners of the globe. We all share a thirst for new and exciting technology and gaming as the binding factor. 5CA has a flat hierarchy, where you are encouraged to think big, dream big, and live up to your full potential.


Global Customer Support provider since 1998. Offices in the USA, the Netherlands, and Argentina. Remote employees in more than 30 countries.

U.S. office: 110 E Wilshire Ave #101 CA 92832 Fullerton

the Netherlands office: Catharijnesingel, 30E, 3511GB Utrecht

Argentina office: General Peron 949 – 6th Floor, C1038AAS Buenos Aires

Hong Kong office: No, 489 Hennessy Road, Hong Kong

© 2019 5CA

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