🇬🇧Head of IT & Innovation

Utrecht, the Netherlands

Monday to Friday, office hours CET

Nice to meet you…

Just like us at 5CA, you’re on top of your game. You always know what tech innovations are happening and are curious how they could impact our business. As our Head of IT & Innovation you will be in an environment where you can implement and realize change quickly.

We want you to keep us ahead of the curve through your passion for disruptive technology. You challenge the status quo and bring your vision to life in a place where dreaming big and executing accordingly is the standard. A place where you won’t have to cut through any red tape. Our challenge is to disrupt the CX world (digitally, people-wise and business-model wise) and we need your help. Sound refreshing?

Your job

As we all agree that you have CIO/CTO potential, you will prep yourself for that role. This entails managing our current solutions & systems, leading your team with vision and driving our agenda for innovation. The Head of IT will architect stellar solutions with her/his knowledge of IT innovations, infrastructure and applications.

In this challenging role you’ll also head up a lively team of five IT enthusiasts. You naturally inspire and mentor them while instilling a culture of ownership and inclusion. Your team continuously strives to make the lives of our global (and partially remote) workforce as comfortable as possible. You enable client and employees with intuitive, scalable, and instantly available technology.

In order to drive concrete innovations and manage projects, you aim to find the most plug & play and future-proof solutions. But you also intuitively understand when a custom solution is more feasible.

About us

We are 5CA. For the past 20 years, we’ve used our expertise to help our clients build their CX & support strategy. We focus on three industries: video games, consumer electronics, and eCommerce, where we provide omnichannel support in a wide variety of languages and always using the latest technological innovations.

We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles, Buenos Aires, and Hong Kong. For our contact services, we use a mix of onsite and remote support specialists. A highly flexible and dynamic model, by which we help our clients deal with challenging situations.

About you

Some might say you’re a dreamer. The kind of dreamer who’s constantly thinking of ways to improve things and how make them more efficient. You see things that others don’t – and collect volumes of information about market trends. As the driving force behind our systems and our innovations you are above all somebody who knows how to get things done.

You tailor your communication style throughout the organization in a way that appeals to a variety of personalities and audiences – our CEO, clients, leadership as well as employees. You inspire, lead, and challenge, while never shying away from getting your hands dirty in execution.

In order to be successful in this role you possess:


  • A successful track record of driving innovation and project management;
  • Experience in leading and mentoring a department;
  • A level of geekiness: you are interested in games, tech and the latest gadgets;
  • Near-native English skills.
  • At least a basic understanding of scripting languages;
  • Nice to have’s: helpdesk management, back-office automation, contact center experience. Line of Business applications such as Salesforce, Zendesk, Dynamics 365 etc.

Our offer


A salary of 65 – 90K gross, depending on your background and exposure

Fast growing company

A fast-growing organization, and inspiring workplace with brilliant and creative professionals


All the basics, such as a laptop, phone, and travel reimbursement

Great location

Our office is centrally located in Utrecht, a two-minute walk from the Central Station

Continuous learning

An environment where you can really make things happen and impact the bottom line


Global Customer Support provider since 1998. Offices in the USA, the Netherlands, and Argentina. Remote employees in more than 30 countries.

U.S. office: 110 E Wilshire Ave #101 CA 92832 Fullerton

the Netherlands office: Catharijnesingel, 30E, 3511GB Utrecht

Argentina office: General Peron 949 – 6th Floor, C1038AAS Buenos Aires

Hong Kong office: No, 489 Hennessy Road, Hong Kong

© 2018 5CA

Share with your friends!