Customer Advisor

Customer Advisor

🇩🇪🇬🇧Technical Support – German

Utrecht, the Netherlands

Availability: 9.00 am – 6.00 pm CEST

Jae
Hey there, my name's Jae! I'm a recruiter here at 5CA.
 
Suited, booted, and ready to assist you guys in your hiring process!
 
My personal policy? Straight-forward and 100% transparent.
 
If you guys have questions about the job, I'll usually have the answer. I like tailoring and watches. And puns, I like puns. Ready for our little chat? I look forward to meeting you!

What is this position about?

Let us start by saying this: forget everything you know about Customer Support.

5CA is not your conventional working-space, not only because the vast majority of our employees are true gamers, but also because we operate differently in all areas. So, why is this position different? Firstly, you will get an insight on how a multinational company with high-tech products operates. Secondly, you will be working with a team composed solely of top-notch techies, from your Trainer to the Project Manager. Of course, you will get a kick-ass training before you actually start working. You will have a Project Lead helping you out with your work and a Team Lead making sure you’re comfortable at all times in your position. The main objective of this position is to help customers troubleshoot technical issues in different areas, and the secondary goal is contributing to 5CA being the most awe-inspiring company in customer support!

With that said, we are looking for a German and English speaking colleague to join our team in The Netherlands as Customer Support Advisor to provide support for various well-known international technology and gaming companies.

The scope of this position is really simple:

  • Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date.

Do you want to join our team? We can help you relocate to The Netherlands!

Do you have what it takes?

  • You speak German at a near-native level
  • You live in the Netherlands or intend to relocate here
  • Your written and spoken English is at a C1 level
  • You have an interest in computers and technology products
  • You are available to work full-time
  • You are a fast learner, you take initiative and are awesome at troubleshooting.
  • Experience in a Customer Service environment or an international business setting is a plus!

Our offer

Your salary

The salary will be specified in the first contact with our Human Resources Lead, before you continue the recruitment process.

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Travel expenses

We will cover part of your travel expenses if you live more than 10km further from the office.

The perfect temporary or long-term job

If you’re taking a gap year we’ll be looking forward to receiving you, and if you want to stay we’ll be ready to prepare your growth plan.

Great location

Office at a great location in Utrecht: two minutes from the central train station

Relocation package

We will help you to relocate to The Netherlands (temporarily or even permanently!).

What about after work?

 

Awesome company events with great colleagues and Coco, the office dog

Bi-monthly Gaming Tournaments: Compete for glory and bragging-rights

5CA Open Talks: Open knowledge sharing sessions

5CA

Global Customer Support provider since 1998. Offices in the USA, the Netherlands, and Argentina. Remote employees in more than 30 countries.

U.S. office: 110 E Wilshire Ave #101 CA 92832 Fullerton

the Netherlands office: Catharijnesingel, 30E, 3511GB Utrecht

Argentina office: General Peron 949 – 6th Floor, C1038AAS Buenos Aires

Hong Kong office: No, 489 Hennessy Road, Hong Kong

© 2018 5CA

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