Customer Advisor

Customer Advisor

🇫🇷🇬🇧Customer Advisor – French & English

Utrecht, the Netherlands

Availability: Mondays to Fridays, 09:00 – 15:00 CEST

Jae
Hey there, my name's Jae! I'm a recruiter here at 5CA.
 
Suited, booted, and ready to assist you guys in your hiring process!
 
My personal policy? Straight-forward and 100% transparent.
 
If you guys have questions about the job, I'll usually have the answer. I like tailoring and watches. And puns, I like puns. Ready for our little chat? I look forward to meeting you!

What is this position about?

Let us start by saying this: forget everything you know about Customer Support. 5CA is not the conventional working-space, not only because the vast majority of our employees are true gamers, but also because we operate differently in all areas.

So, why is this position different? Firstly, you will get an insight on how a multinational company with high-tech products operates. Secondly, you will be working with a team composed solely of top-notch techies, from your Trainer to the Project Manager.

Of course, you will get a kick-ass training before you actually start working. You will have a Project Lead helping you out with your work and a Team Coach making sure you’re comfortable at all times in your position.

The main objective of this position is to help customers troubleshoot technical issues in different areas, and the collateral goal is that you will be contributing to 5CA being the most awe-inspiring support company in tech support!

Do you have what it takes?

  • You speak French at a C1 level
  • You live in the Netherlands or intend to relocate here
  • Your written and spoken English is at a near-native level
  • You have an interest in computers and technology products
  • You are available to work full-time
  • You are a fast learner, you take initiative and are awesome at troubleshooting.
  • Experience in a Customer Service environment or an international business setting is a plus!

Our offer

Your salary

The salary will be specified in the first contact with our Human Resources Lead, before you continue the recruitment process.

R

Travel expenses

We will cover part of your travel expenses if you live more than 10km further from the office.

The perfect temporary or long-term job

If you’re taking a gap year we’ll be looking forward to receiving you, and if you want to stay we’ll be ready to prepare your growth plan.

Great location

Office at a great location in Utrecht: two minutes from the central train station

5CA

Global Customer Support provider since 1998. Offices in the USA, the Netherlands, and Argentina. Remote employees in more than 30 countries.

U.S. office: 110 E Wilshire Ave #101 CA 92832 Fullerton

the Netherlands office: Catharijnesingel, 30E, 3511GB Utrecht

Argentina office: General Peron 949 – 6th Floor, C1038AAS Buenos Aires

Hong Kong office: No, 489 Hennessy Road, Hong Kong

© 2018 5CA

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