NETWORKING TECHNICAL ADVISOR GERMAN & ENGLISH

Networking Technical Support

Remote

🇩🇪🇬🇧 German & English

Remote position, 9.00 am – 6.00 pm CEST

Jae
Hey there, my name's Jae! I'm a recruiter here at 5CA.
 
Suited, booted, and ready to assist you guys in your hiring process!
 
My personal policy? Straight-forward and 100% transparent.
 
If you guys have questions about the job, I'll usually have the answer. I like tailoring and watches. And puns, I like puns. Ready for our little chat? I look forward to meeting you!

What is this position about?

Let us start by saying this: forget everything you know about Customer Support. 5CA is not the conventional working-space, not only because the vast majority of our employees are true gamers, but also because we operate differently in all areas for gaming and technology.

So, why is this position different? Firstly, you will get an insight on how a multinational company with high-tech products operates. Secondly, you will be working with a team composed solely of top-notch techies, from your Trainer to the Project Manager.

Of course, you will get a kick-ass training before you actually start working. You will have a Project Lead helping you out with your work and a Team Coach making sure you’re comfortable at all times in your position.

The main objective of this position is to help customers troubleshoot technical issues in different areas, and the collateral goal is that you will be contributing to 5CA being the most awe-inspiring support company in tech support!

We are looking for a German speaking colleague to join our global team as Networking Technical Advisor to provide support for various well-known international technology and gaming companies.

Are you looking for a temporary job while you travel the world or take a break from your studies? This position is for you!

The scope of this position is really simple:

 

  • Providing Technical Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date.

Requirements

Must-haves

  • Fluent in German and English (a minimum of a C1 level is required!)
  • In-depth knowledge of IT, PC hardware and networking devices.
  • You are available for a long-term position and able to work with a fixed schedule.
  • You have a dedicated quiet work space that is located within your own residence.
  • You have your own computer with at least 8 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit or MacOS, a good working USB headset and a fast, reliable internet connection (Upload min. 1.5 Mb/s, Download min. 4 Mb/s internationally).
  • Experience with computers and technology products.

Preferred

  • Experience in a Customer Service environment or an international business setting.
  • Flexibility as well as strong communication, multitasking, and problem-solving skills.

Our offer

Money in the bank

Our HR team will provide all details about salaries during the interview. It will depend on your experience and geography.

International environment

Over 40 nationalities working together in a professional and multicultural workspace.

Do your thing

World traveler? Looking for a temporary cash-flow? We are home to clever people who are working to find a spot in this world.

Remote-based benefits

Work anywhere and save time and money that you would otherwise spend commuting.

Sweet tools

Top-notch training and communication tools (you’ll love it if you are addicted to GIFs)

Digital Nomad or Home Settled?

Discover what kind of 5CA remote employee you are.

 

5CA

Global Customer Support provider since 1998. Offices in the USA, the Netherlands, and Argentina. Remote employees in more than 30 countries.

U.S. office: 110 E Wilshire Ave #101 CA 92832 Fullerton

the Netherlands office: Catharijnesingel, 30E, 3511GB Utrecht

Argentina office: General Peron 949 – 6th Floor, C1038AAS Buenos Aires

Hong Kong office: No, 489 Hennessy Road, Hong Kong

© 2018 5CA

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