🇯🇵🇬🇧 Gaming Support

Remote Position

Full-time, 23:00 – 08:00 ART

“I love working at 5CA because of the people I work with. We all have a great time as we support fellow gamers and solve their issues!”

Hiromasa Hasegawa

Support Agent, 5CA

What is this position about?

NOTE: This remote position is to be performed by Gamers only. 

In this position, you will get unique insights into one of the most influential companies currently in the Gaming industry. This job is not only about interacting with gamers who enjoy the same games as you do, it is also about understanding the whole gaming support system.

The scope of this position is simple. You will be providing player support for a very popular mobile game: you will be contacted by gamers via chat and email in order to troubleshoot any problems they might have. Needless to say, you will receive a top-notch training to be able to respond to any question you may get from gamers.

This position is scheduled to start immediately.

Curious to see which other companies we work with? Click here to find out!


  • You speak Japanese at a near-native level
  • Your English proficiency is C1 or higher
  • You are available to work full-time and on a fixed schedule.
  • You are available to work at least one day during the weekend.
  • You have incredible knowledge about gaming and you love anything related to video games.
  • You are a fast learner, you take initiative and are awesome at troubleshooting.
  • Experience in a Customer Service environment or an international business setting is a plus!

PC requirements:

  • An internet speed minimum of 4 Mb/s download and 1,5 Mb/s upload internationally.
  • A minimum of 8 GB RAM memory, with a 64-bit windows version (windows 7 or higher).
  • An i5 processor or better/ similar, max. 3 years old.

Our offer


Our salary range varies depending on your experience and skills. Our Human Resources Lead will be able to specify the salary during the first interview.

International Environment

Over 40 nationalities working together in a professional and multicultural workspace.

Do your thing

World traveler? Looking for a temporary cash-flow? We are home to clever people who are working to find a spot in this world.

Remote Based Benefits

Work anywhere and save time and money that you would otherwise spend commuting.

Sweet Tools

Top-notch training and communication tools (you’ll love it if you are addicted to GIFs)

Digital Nomad or Home Settled?

Discover what kind of 5CA remote employee you are.



Global Customer Support provider since 1998. Offices in the USA, the Netherlands, and Argentina. Remote employees in more than 30 countries.

U.S. office: 200 Spectrum Center Dr. Suite 300. Irvine, CA 92618

The Netherlands office: Catharijnesingel, 30E, 3511GB Utrecht

Argentina office: General Peron 949 – 6th Floor, C1038AAS Buenos Aires

Hong Kong office: No, 489 Hennessy Road, Hong Kong

© 2019 5CA

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