GAMERS HELPING GAMERS

GAMERS HELPING GAMERS

 🇩🇪 Gaming Support

Remote Position

Full-time, 9:00 am – 6:00 pm (CET)

Fabian
 
Hey there! I'm Fabian, one of the recruiters at 5CA.
 
I'm an avid gamer, guitar player, space nerd, and general tech enthusiast.
 
I'm ready to help you get through the recruitment process as efficiently as possible. I look forward to meeting you!

What is this position about?

NOTE: This position is to be performed by Gamers only. 

In this position, you will get unique insights into one of the biggest companies currently in the Gaming industry. This job is not only about interacting with gamers who enjoy the same games as you do, it is also about understanding the whole gaming support system.

The scope of this position is simple. You will be working on behalf of a major publisher to provide German player support for a variety of games and genres. From Sports to Shooters, to Strategy all the way to Action-RPGs: you will be contacted by gamers via chat and email in order to troubleshoot any problems they might have with their game. Needless to say, you will receive a top-notch training to be able to respond to any question you may get.

This position is scheduled to start immediately!

Can you guess which client you’ll be supporting?

Requirements

  • You speak German at a near-native level.
  • Fluency in English is a big plus!
  • You are available to work full-time and on a fixed schedule.
  • You are available to work at least one day during the weekend.
  • You have an incredible knowledge about gaming and you love anything related to video games.
  • You own a PS4, Xbox One, or a modern gaming PC/laptop.
  • You are a fast learner, you take initiative and are awesome at troubleshooting.
  • Experience in a Customer Service environment or an international business setting is a plus!

PC requirements:

  • An internet speed minimum of 4 Mb/s download and 1,5 Mb/s upload internationally.
  • A minimum of 8 GB RAM memory, with a 64-bit windows version or MacOS.
  • An i5 processor or better/ similar, max. 3 years old.

Our offer

Salary

Our salary range varies depending on your experience and skills. Our Human Resources Lead will be able to specify the salary during the first interview.

International Environment

Over 40 nationalities working together in a professional and multicultural workspace.

Do your thing

World traveler? Looking for a temporary cash-flow? We are home to clever people who are working to find a spot in this world.

Remote Based Benefits

Work anywhere and save time and money that you would otherwise spend commuting.

Sweet Tools

Top-notch training and communication tools (you’ll love it if you are addicted to GIFs)

 

Digital Nomad or Home Settled?

Discover what kind of 5CA remote employee you are.

 

5CA

Global Customer Support provider since 1998. Offices in the USA, the Netherlands, and Argentina. Remote employees in more than 30 countries.

U.S. office: 110 E Wilshire Ave #101 CA 92832 Fullerton

the Netherlands office: Catharijnesingel, 30E, 3511GB Utrecht

Argentina office: General Peron 949 – 6th Floor, C1038AAS Buenos Aires

Hong Kong office: No, 489 Hennessy Road, Hong Kong

© 2019 5CA

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