About 5CA

5CA came up from humble beginnings. We have our incredible agents and partners to thank for the successes that we experience today. But it is good to remember where we came from, and where we are going. Here you will learn about 5CA’s history, past and current clients, and a little about the services that we offer.

Our Story So Far

5CA was founded in 1998 with a simple philosophy – to provide customers across the planet with the best customer experience no matter the channel, location or language. From our beginnings in Utrecht, The Netherlands, our adventures took us to places such as Karachi, Pakistan, and Buenos Aires, Argentina, and now we’ve made our home in the world at large. Our successful work from home model, coupled with a history of innovation and rapid adoption of new technologies, has allowed us to grow and expand beyond the limits and expectations of your traditional support partner.

Our Services

Interested to find out what services we offer that have gotten us this far? You’ll find a sneak peek here, but if you want more details, don’t hesitate to head over to our corporate site at 5ca.com

Outsourced Customer Support

Customer support provided by fans of your brand. We deliver premium support from anywhere in the world, managed via a single point of contact.

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Pre-sales Support

Leverage support to contribute to your bottom line. Who better to advise your customers on their next purchase than the fans of your brand?

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VIP Player Support

Your most loyal players should get the best customer care. With VIP player support, you prioritize your VIPs and make sure they are given a solution right away.

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Technology Overview

We believe using best-of-breed tools helps facilitate best in class customer interactions. Read more about how our CX platform connects us to your tech stack.

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Our Teams

Imagine 5CA as a castle. It has heroes, builders, jesters, leaders, and more. Joining 5CA means taking your place in our castle. And here you can explore every wing of our castle to your heart’s content. 

Our Offices

We love remote work, but we are just as proud of our beautiful head office in the Dutch city of Utrecht. Just starting with us and not sure how to get there? Have no fear, you’ll find a road map, right here.

Our Clients

We have had the privilege of supporting an incredible list of clients: from triple A game developers/publishers, to extremely cool consumer elctronics. Below you will find an overview of the clients that we’ve served so far.

Epic Games

Games developer and publisher known for titles like Fortnite and Unreal Engine.

2K Games

Renowned publisher with a portfolio including the Borderlands, NBA 2K, and Bioshock series.

King

Mobile gaming giant best known for the Candy Crush series.

Gram Games

Mobile entertainment studio and the developer of global hits such as 1010! and Merge Dragons!

AMD

Hardware manufacturer of devices such as microprocessors and graphics processors.

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PDP

Manufacturer of innovative gaming peripherals with illuminated design.

GigSky

Global provider of mobile data services for travellers.

Eve

Premium Apple HomeKit-enabled products for the smart home.

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Vendo

Billing services provider focused on making online payments Safe, Simple & Secure

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Psyonix

Game publisher known worldwide for their best selling title Rocket League.

WB Games

Games publisher known for a wide range of titles including Game of Thrones: Conquest.

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CCP

Games developer and publisher known for games in the EVE universe such as EVE: Online.

Bang & Olufsen

Hardware manufacturer of personal audio devices with award-winning design

Beerwulf

Online beer store with a wide selection of craft and specialty beers.

Secretlab

Manufacturer of award-winning gaming seats with customers in over 40 countries.

Nuki

Manufacturer of Apple HomeKit-enabled smart door locks.

Copyright Clearance Center

Copyright Clearance Center helps creators with licensing, content, software and professional services.

Recharge.com

Active in more than 130 countries, processing millions of online transactions.

5CA

Global Customer Support provider since 1998. With our headquarters in the Netherlands and remote jobs in more than 25 countries, we are a proud pioneer in the field of remote work.

The Netherlands office: Stationsstraat 154, Radboudhof, 3511 EK Utrecht

© 2021 5CA