We celebrate your inner unicorn and encourage all of your uniqueness
About 5CA
Our international team provides 100% remote customer and player experience, passionate agents, and data-driven insights to industry-leading brands.
Founded in 1998, we represent some of the biggest names in gaming and tech, leveling up their customer and player experience. We’re work-from-home pioneers with 25 years of experience in gaming, digital services, and beyond.
Our diverse global community is full of digital professionals like you, doing jobs they love at a place where their work counts. We’re not just another company gone remote: we do WFH right.
1700 +
team members
6
continents
80 +
countries
25 +
languages
Words from our leaders
“I’m proud of the company that 5CA has become. Every day I’m inspired by the passion people bring to their roles and the care they have for the success of our organization. Because of our people, I know the future is brighter than ever.”
Otto van Haaren,
Founder & CEO
“At 5CA, we redefine possibilities through our remote operating model and diverse workforce. We take pride in being a vibrant community where talent thrives, regardless of geographical boundaries. Join us on this transformative journey to make a global impact from anywhere and be a part of our proud community. Together, we shape the future of our industry, embracing diversity and the power of talented individuals united by a shared vision.“
Nick Pauli
CEO
Our core values
These five C-values guide our individual and collaborative actions in everything we do. Our values are who we are and the way we work.
We challenge the status quo with actionable insights, constant change and innovation.
We cherish customers, keeping their well-being and feedback front and center.
We chase adventure and are excited to spearhead the future of CX.
We commit to quality, providing top-notch support to stay ahead of the game.
Our story
Our story
25 years and counting! Beginning in the Netherlands in 1998, 5CA’s stalwart leader Otto spotted an opportunity to establish a unique customer support company offering companies support from native language experts who knew and loved their products — our Fans of Brands.
With former headquarters in Pakistan, Argentina, and now Utrecht, the Netherlands, we started our revolutionary work-from-home journey in 2005 — long before other companies even dreamed of it. By 2015, we were operating through a 100% remote cloud operating model, with 95% of staff working remotely by 2019.
In 2021, we launched our sister company, Cocoroco: a talent marketplace where companies can find customer service professionals when they need them.
Today, 5CA is an established CX outsourcing company with clients worldwide. Interested in joining the team? Now’s your chance.